Privacy policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We will revise the "Last updated" date and post the updated version on this page.
We collect personal information from and about you to deliver our Services, provide support, and improve your experience with Birdsong. Depending on your interaction with us, this may include:
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Contact details (name, address, phone number, email)
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Order details (billing/shipping addresses, payment confirmation)
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Account info (username, password, security data)
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Shopping details (cart, saved items, loyalty points)
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Communications (feedback, support messages)
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Usage Data (IP address, browser type, device details, pages viewed)
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Tracking technologies (Cookies, pixels) to analyse user interactions
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Payment processors (e.g., Shopify)
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Vendors managing fulfillment, hosting, customer support, analytics
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Provide our Services and fulfill orders
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Communicate with you about purchases and support
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Improve the Site and personalise your experience
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Promote Birdsong via marketing and advertising
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Detect and prevent fraud or misuse
We use cookies and similar technologies to optimise your experience and gather analytical insights. You can modify your browser settings to manage cookie preferences. Learn more about Shopify-related cookies here: https://www.shopify.com/legal/cookies
We may share your information with:
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Service providers (payment processors, IT vendors, shipping partners)
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Business and marketing partners (for tailored advertising)
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Affiliates within our corporate structure
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Legal entities or authorities, as required by law or contract
Any content you share publicly (e.g., product reviews) may be accessible by others. Please exercise caution when posting.
Birdsong may include links to external sites not governed by this Privacy Policy. Review those platforms' terms before sharing information.
Our Services are not intended for children. We do not knowingly collect personal data from users under 16. Contact us if you believe your child has provided information.
While we take steps to protect your information, no system is fully secure. Please avoid sending sensitive data over unencrypted channels. We retain information as needed to provide services, comply with legal requirements, or resolve disputes.
SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.
Message Frequency & Content:
Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support:
Reply "HELP" for assistance or contact us at info@birdsongmedical.com
Customer support is available during regular business hours
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete your personal data
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Object to or restrict processing
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Withdraw consent
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Receive a copy of your data (portability)
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Manage communication preferences
We may process your data outside of your home country, including in the US. If transferring from the EU/UK, we use recognized safeguards such as Standard Contractual Clauses.
For questions, rights requests, or concerns:
Email: info@birdsongmedical.com
Mail: 973 Houston Northcutt Blvd, Mount Pleasant, SC 29464, USA